In the business world, the metrics for success revolve around market share, revenue generation and profit margins. Amid such a framework, where business environment is all too dependent on a results-oriented mindset, the concept of ‘compassion in business’ might look like a far-fetched idea.
More often than not, the term ‘business’ is defined too clinically, while ‘compassion’ is considered to be an abstract idea. But we all know that there is more to achieving success than merely beating about financial objectives and market strategies. And what could that be? It’s people. And what holds people together? Relationships.
These relationships and the concept of compassion in businesses have now come in handy when organisations globally are disrupted owing to the current Coronavirus pandemic and are going through a major transition; the transition may be in terms of shifting strategies, change in operations, managing remote teams, working through new work ways to reach to customers and prospects, and the likes.
I recently interviewed Farhad Karamally, who is Pakistan’s premier corporate consultant and trainer who facilitates businesses and leaders to navigate change, develop talent and most importantly, foster compassion. Some of the highlights of our conversation right from understanding the role of a consultant in helping organisations manage change and disruption to the business advantages of keeping compassion at the forefront are shared here:
1. Understanding the role of a consultant
The prime role of a consultant is to do a thorough assessment of the various business functions of their client, identify problems and develop and propose solutions with definite outcomes. To effectively perform this task, the consultant has to have a clear understanding of the client’s business, their goals and their industry on the whole.
Farhad explains it beautifully in this short video:
2. Change management in today’s context
Many employees have begun to go back to their offices as organisations are gradually reopening. While there are many other organisations who have asked their employees to work from home for the rest of the year or at least for the next couple of months. However, almost all employees globally have experienced a certain amount of time where they are expected to work from home and balance both, their professional and personal lives in a very unique manner that has never happened before.
During this work-from-home routine, how had your expectations shifted for your team? Farhad asks some very pertinent questions from leaders and managers in this below video.
3. Compassion in business
There have been several studies and business surveys that indicate the relationship between employee engagement and compassion. It is no surprise that a highly engaged employee has the power to influence and improve the work that they do resulting in a highly satisfied employee, significantly improved job performance and decreased turnover rates.
There is a new phenomenon in the business world that ask leaders, “how do you walk the walk as a compassionate business leader?” Leaders, today, are understanding the importance of practicing empathy at the workplace. Farhad further elaborates on that in the video below.